Overcoming Network Issues at Our Data Center

Dramatic view of a data center

Navigating Through the Storm: Overcoming Network Issues at Our Data Center

Even the slightest hiccup can ripple into significant challenges for businesses and service users in data and connectivity. Over the past several weeks, our US data center faced a formidable challenge that tested our resilience, team expertise, and commitment to service excellence. Today, we're turning the page on this chapter by sharing our journey to resolve intermittent packet loss issues that affected our services – a testament to our unwavering dedication to our customers.

The Challenge: Unraveling the Network Knot

It all began with reports from our vigilant monitoring systems, soon corroborated by customer feedback, pinpointing intermittent packet loss within our network. Such subtle yet pervasive issues threatened the smooth, reliable service we pledge to deliver. The culprit? A series of malfunctioning network devices crucial for routing traffic.

The Response: Swift and Systematic

Our response was twofold: immediate and strategic. Initially, we rerouted traffic to mitigate disruption, a necessary yet temporary solution. The real task lay ahead – identifying and rectifying the root cause.

Collaboration was key. Our network engineers joined forces with device manufacturers to dissect the problem. This collaborative effort led to the identification of faulty network devices that were the source of our troubles.

The Solution: A Multi-Pronged Approach

Our path to resolution was comprehensive:

  1. Hardware Replacement: We meticulously replaced the defective devices, restoring the backbone of our network's functionality.
  2. Boosting Redundancy: Enhancing network resilience, we fortified our infrastructure with additional backup devices, ready to take the helm at any disruption's first sign.
  3. Software Enhancements: Beyond the physical, we updated our software systems, patching vulnerabilities and improving overall network performance.

The Outcome: Reliability Restored

Today, we proudly announce that the network issues have been fully resolved. Our services are back to optimal performance, embodying the reliability our customers expect and deserve.

Looking Ahead: Commitment to Excellence

This episode, though challenging, has been a catalyst for growth. We've emerged stronger with lessons learned and improvements implemented:

  • Enhanced Monitoring: Upgraded systems ensure discrepancies are caught and addressed faster than ever.
  • Ongoing Infrastructure Upgrades: Our dedication to staying ahead means continuous improvements and investments in our network.
  • Dedicated Support: Our team remains your ally, available 24/7 to assist with any queries or concerns, ensuring a seamless experience.

A Bonus Discovery

We discovered a badly behaved crawler and a malicious server that was flooding the network with thousands of requests. They were not generating enough traffic to be considered a DDOS attack, but they were noticeable. Both have been blocked from our servers.

A Note of Gratitude

We thank you, our customers, for your patience and understanding through this journey. Your trust fuels our drive to deliver unmatched service. As we move forward, our commitment to reliability, transparency, and customer satisfaction remains more robust than ever.

At Pro Epic, we're not just about connecting data; we're about connecting people. Thank you for standing by us, and here's to a future where our connections remain steadfastly strong.